Best Buy = Ass Rape

If I wasn't convinced before, I am certain now - Best Buy can go to hell.
I've had complaints before, most of them about the Downsview location, but now I've decided that I'm not going to shop there ever again. Remember that QAF dvd that I was going to exchange because one of the discs was defective? It was much more difficult than I had anticipated, even more so than dealing with a defective dvd that I purchased USED!

I went to the Downsview location because it was the closest. I waited half an hour before I even got to the counter. I told the girl I needed to exchange it and she told me to go look for another copy. I looked, but didn't see one where it should have been. When I came back to the counter I had to wait another five minutes because she was helping someone else. She told me that since they didn't have another copy she was going to give me a gift card because they do not give money back on opened items. Fine. Then the conversation went like this:

- Is there any way you could find me another copy?
NO.
- Can you have a copy shipped from another store or could you order a copy for me?
NO. Check the online store yourself.
- I've already looked at the online store and it's not listed. Could you tell me if you're going to get any more copies?
NO.
- So you're telling me that you can't order one, and you can't find out what inventory you're going to get?
Uh-huh.
- Could you check the stock at other Best Buys so I don't have to drive all over the place looking for another one?
NO.
- Could you call another store?
NO.
- Can I talk to someone else about this?
NO.
- Can I please talk to a manager?
NO. There isn't one here.
- OK. How about this - is there any way that I could be notified if this store just happens to get another copy at some point in the future?
I'll have to ask.

She asked someone else and said they could do a raincheck so I would be called if they got another copy, but they wouldn't hold it for me. I protested again about getting a crappy giftcard instead of my money back because I was unconvinced that I was going to find another copy at another Best Buy, and then I would be stuck with $60 to spend there. I wanted an exchange but they were unwilling to help, so I really wanted my money back. I asked again to speak to a manager, but by this point she was ignoring me. I took the assy giftcard and left, not happy at all. So we drive to the store in Markham in hopes that I'll find another copy, but I knew that finding it again was unlikely. Of course they had every season of QAF but that season, but what they did have was an extremely helpful employee. This girl was shocked at the service at the other store, and said that not only could they check the stock at other stores, but she could find out the last time they had a copy and if any more were expected any time soon, and if there were any copies she would find them for me. According to computer system, the closest copy was can you guess where? At the frickin' Downsview store! She has to call them several times before they picked up the phone, and when they looked they couldn't find a copy. She pointed out that is was listed in their inventory and the person on the other end said it was probably in transit. Then she found the other remaining copies which were at stores in Windsor, London, some place I'd never heard of, and Newmarket. Well Newmarket was the only reasonable option, so she called them and had them put it aside for me. A couple of hours and a lot of aggravation later, I finally had my replacement. I attribute the helpfulness of the girl at the Markham store to her being a nice person and not to Best Buy, which I will not shop at again.